Frequently Asked Questions | FAQ | Moona

Customer Care

Frequently Asked Questions

Here you’ll find answers to the most common questions about sizing, item reservations, gift cards, loyalty program, stylist services, and more. Can’t find what you’re looking for? Just write to us!

  • Moona fairy stylists are always available and will help you choose the right size. Write to us on WhatsApp или Telegram

  • Yes. We can reserve the item you like for you for 24 hours.

  • Yes, we have electronic and physical gift cards for any amount. More details on Gift Cards

  • Moona has a loyalty program. Upon joining, you immediately receive 100 stars (equivalent to $100), which can be used to pay for part of your purchase. More details in Rewards

    We also recommend checking the Archive section — there you will find items with discounts up to 50%.

    You can find all current promotions on the Ways to Save page

  • Every season Saida and the team travel to Paris for purchases. Before that, we conduct extensive research to select the most interesting and relevant collections for you.

    If you are waiting for your favorite brand to appear in Moona — write to us on WhatsApp или Telegram

  • We have one brand from Uzbekistan in our space — J.Kim. Even its collections are purchased during Paris Fashion Week.

    We carefully select all other brands from around the world.

  • Yes! At Moona you can get a personal stylist consultation.

    We will help you create a look for any occasion — from everyday to formal, select accessories and explain how to combine items.

    Write to us and we will arrange a convenient time on WhatsApp или Telegram

Free shipping on your first order
Join the MOONA club and be the first to know about the latest fashion trends
ADDED TO CART
ADDED TO FAVORITES
All changes have been saved successfully.